Purchasing Terms and Conditions

To Place An Order

  • Phone: Call Toll Free (US Only) 1-888-602-7667; International (All other countries) 1-623-240-1400
  • Online Store: www.tyrtactical.com
  • FAX: 1-623-977-4299
  • Mail: TYR Tactical®, Attn: Sales, 9330 N 91st Ave. Peoria, AZ 85345
  • Payment Methods: We accept VISA, MasterCard, AMERICAN EXPRESS, DISCOVER, U.S. Government SmartPay (formerly I.M.P.A.C.) credit cards, GSA, money orders, cashier’s checks and bank drafts.  All payments must be in US funds.

Sale of certain items is restricted to Active Duty Military and Law Enforcement personnel only.  Due to US State Department Regulations, we are not allowed to ship certain items out of the United States. Please call for details.

Shipping and Handling

Unless other arrangements are made, all products are shipped from our warehouse Monday through Friday (except holidays).

Standard: In-stock merchandise normally ships within (1 to 2) business days after the order is processed. New and out of stock products can take up to 60 days to be fulfilled.

Express and Overnight Air Express: Orders placed after 1:00pm Mountain Standard time will be shipped the following business day.  Express and Overnight shipping fees will apply and will be quoted on a case by case scenario.

International shipments and some oversize or heavy items are also subject to additional shipping fees.

APO/AE/FPO Deliveries: All shipments made to APO, FPO, or DPO addresses are shipped via United States Postal Service Priority Mail. Packages are labeled in accordance with the US Postal Service guidelines. TYR Tactical® is not responsible for lost, stolen, or damaged goods. 

Availability and Back-Ordered Items

TYR Tactical® makes every attempt to have all items on our website in stock. However, in the event an item is back-ordered, it will be shipped as soon as possible.

Pricing and Specifications

Merchandise prices and specifications are subject to change without notice. While we make every effort to insure that pricing and descriptions are correct, inadvertent typographic, photographic, descriptive and pricing errors may occur and are subject to correction.

Returns and Exchanges

TYR Tactical® is committed to providing you with quality products that you can depend on. If within 30 days of your shipment the product that you receive is not up to your standards, call us at 1-888-602-7667 and request a Return Merchandise Authorization. All returns and exchanges will be handled on a case by case scenario. You will be asked to print a copy of the Return Authorization and include it with the merchandise you will be returning. Do not return the product without a Return Authorization. All refunds will be issued back to the original form of payment less shipping and handling. 

Restrictions on returns include worn, altered or customer-damaged items.  Please allow 5-7 business days from our receipt of your return for the refund or exchanged to be applied or shipped.

TYR Tactical® reserves the right to inspect, repair, and/or replace items being returned as damaged or defective at our discretion.  Product returns are subject to a 15% restocking fee.

Custom Manufactured and Special Order items are non-returnable or refundable.

Local, State and Federal Open Accounts

TYR Tactical® offers local, state and federal agencies the option to establish Open Accounts (Net 30) by providing the following information:

1. Signed request on Department or Agency letterhead by Chief, Department Head, Director or other person with authority requesting “Net 30” terms.
2. Billing address (U.S. Accounts Only)
3. Name(s) of designated purchaser(s)
4. Shipping address, telephone and fax number, email addresses of designated purchasers.
5. Credit application may be required to set up a new account

* For more information on how to establish an open account for your Department, please call toll free 1-888-602-7667 or mail your request letter to: TYR Tactical®, Attn: Open Accounts, 9330 N 91st Ave Peoria, AZ 85345

How To Contact Us

  • Phone: Call Toll Free (US Only) 1-888-602-7667; International (All other countries) 1-623-240-1400
  • Online Store: www.tyrtactical.com
  • FAX: 1-623-977-4299
  • Mail: TYR Tactical®, Attn: Open Accounts, 9330 N 91st Ave Peoria, AZ 85345
  • Email: .(JavaScript must be enabled to view this email address)

Hours of operation: 9:00 am to 4:00 pm, Monday through Friday, Mountain Standard Time.  Orders by fax may be placed using our 24-hour fax line: 1-623-977-4299.  You can also order 24/7 on our website at: www.tyrtactical.com

 

Note: The products and information described on this website are provided for the purpose of purchasing decisions only. TYR Tactical® encourages all individuals to seek professional training and certification for proper use of the items displayed on this website either from TYR Tactical® personnel or an outside training source.

In order to use the products safely and effectively, appropriate training must be obtained by individuals using any tactical equipment or device.  TYR Tactical® is not responsible for any person sustaining injury while using tactical products.  The user assumes all risks and liability when undertaking activities using these products. TYR Tactical® offers no warranties or guarantees beyond those of manufacturers, and is not responsible for items that have been damaged or are defective in under other than normal wear and tear conditions.