Purchasing Terms and Conditions

To Place An Order

  • Phone: Call Toll Free (US Only) 1-888-602-7667; International (All other countries) 1-623-240-1400
  • Online Store: www.tyrtactical.com
  • FAX: 1-623-977-4299
  • Mail: TYR Tactical™, Attn: Sales, 16661 N. 84th Ave. #110, Peoria, AZ 85382
  • Payment Methods: We accept VISA, MasterCard, AMERICAN EXPRESS, DISCOVER, U.S. Government SmartPay (formerly I.M.P.A.C.) credit cards, GSA, money orders, cashier’s checks and bank drafts.  All payments must be in US funds.

Sale of certain items is restricted to Active Duty Military and Law Enforcement personnel only.  Due to US State Department Regulations, we are not allowed to ship certain items out of the United States. Please call for details.

Shipping and Handling

Unless other arrangements are made, all products are shipped from our warehouse Monday through Friday (except holidays).

Standard: In-stock merchandise normally ships within (1 to 2) business days after the order is processed. New and out of stock products can take up to 2 to 3 weeks to produce and ship.  Some items, due to weight, dimensions, or BATF approval, may require additional shipping charges and may take longer to arrive.

Express and Overnight Air Express: Orders placed after 1:00pm Mountain Standard time will be shipped the following business day.  Add $7.00 (Express) and $20.00 (Overnight) to the Standard Rate.  Orders shipping to AK, HI, and U.S. Territory delivery addresses require Express Shipping delivery and therefore will be charged additional shipping fees.  Again, some items may incur additional shipping charges due to weight, dimensions, or BATF approval.  These delivery options and rates are for items that are in stock only.

International shipments and some oversize or heavy items are also subject to additional shipping fees.

APO/AE/FPO Deliveries: All orders shipped to APO/AE/FPO addresses are shipped US Priority Mail. Packages are labeled in accordance with US Postal Service guidelines, which include the address label, Priority Mail labels, US Customs documentation (applies to deliveries outside CONUS), delivery confirmation cards and insurance (orders over $50.00) tickets when applicable.  PLEASE NOTE:  Pursuant to US Postal Service guidelines, packages may take up to 30-60 days to reach the delivery destination. 

Availability and Back-Ordered Items

TYR Tactical™ makes every attempt to have all items on our website in stock. However, in the event an item is back-ordered, it will be shipped as soon as possible.

Pricing and Specifications

Merchandise prices and specifications are subject to change without notice. While we make every effort to insure that pricing and descriptions are correct, inadvertent typographic, photographic, descriptive and pricing errors may occur and are subject to correction.

Returns and Exchanges

TYR Tactical™ is committed to providing you with quality products that you can depend on. If within 30 days of your shipment the product that you receive is not up to your standards, call us at 1-888-602-7667 and request a Return Merchandise Authorization (RMA) number and direct mailing address.  Return your order in its original packaging with the return form included with your packing slip, and a brief description of why you are returning it (make sure you keep your original invoice for your records).  TYR Tactical™ will exchange or credit your original form of payment at time of receipt of returned items, less original shipping fees. 

Restrictions on returns include worn, altered or customer-damaged items.  Please allow 5-7 business days from our receipt of your return to process a credit refund or exchange.

TYR Tactical™ reserves the right to inspect, repair, and/or replace items being returned as damaged or defective at our discretion.  Product returns are subject to a 15% restocking fee.  Exception:  If a shipping or order error occurs that is our mistake, we will pay for return shipping charges and the restocking fee will be waived.

CUSTOM MANUFACTURED AND SPECIAL ORDER ITEMS ARE NOT RETURNABLE OR REFUNDABLE.

Local, State and Federal Open Accounts

TYR Tactical™ offers local, state and federal agencies the option to establish Open Accounts (Net 30) by providing the following information:

1. Signed request on Department or Agency letterhead by Chief, Department Head, Director or other person with authority requesting “Net 30” terms.
2. Billing address (U.S. Accounts Only)
3. Name(s) of designated purchaser(s)
4. Shipping address, telephone and fax number, email addresses of designated purchasers.
5. Credit application may be required to set up a new account

* For more information on how to establish an open account for your Department, please call toll free 1-888-602-7667 or mail your request letter to: TYR Tactical™, Attn: Open Accounts, 16661 N. 84th Ave #110, Peoria, AZ 85382

How To Contact Us

  • Phone: Call Toll Free (US Only) 1-888-602-7667; International (All other countries) 1-623-240-1400
  • Online Store: www.tyrtactical.com
  • FAX: 1-623-977-4299
  • Mail: TYR Tactical™, Attn: Open Accounts, 16661 N. 84th Ave. #110, Peoria, AZ 85382
  • Email: .(JavaScript must be enabled to view this email address)

Hours of operation: 8:00 am to 5:00 pm, Monday through Friday, Mountain Standard Time.  Orders by fax may be placed using our 24-hour fax line: 1-623-977-4299.  You can also order 24/7 on our website at: www.tyrtactical.com

 

Note: The products and information described on this website are provided for the purpose of purchasing decisions only. TYR Tactical™ encourages all individuals to seek professional training and certification for proper use of the items displayed on this website either from TYR Tactical™ personnel or an outside training source.

In order to use the products safely and effectively, appropriate training must be obtained by individuals using any tactical equipment or device.  TYR Tactical™ is not responsible for any person sustaining injury while using tactical products.  The user assumes all risks and liability when undertaking activities using these products. TYR Tactical™ offers no warranties or guarantees beyond those of manufacturers, and is not responsible for items that have been damaged or are defective in under other than normal wear and tear conditions.